Refund policy
Returns and refunds
We hope you like your Bad Object. If something is wrong, or it simply is not right for you, this policy explains what to do.
Nothing in this policy affects your statutory rights.
Changing your mind
You may cancel an eligible online order within 14 days of receiving your goods, without giving a reason. After telling us that you wish to cancel, you have a further 14 days to return the items.
Our standard Bad Object products remain eligible for cancellation even though they are printed to order. The cancellation right may not apply to products that have been personalised or made to your individual specifications.
To start a return, email support@badobject.co.uk with your order number and the item or items you wish to return. We will reply with the correct return address and instructions.
Please do not send returns to our contact address unless we have specifically instructed you to do so.
Return condition
You may inspect and try on an item as you reasonably would in a shop.
Returned items should be clean, unwashed and not worn beyond reasonable trying-on. Labels should remain attached where possible.
If handling beyond what was reasonably necessary has reduced the value of an item, we may make a proportionate deduction from the refund.
Return postage
For change-of-mind returns, you are responsible for the return postage cost.
We recommend using a tracked service and retaining proof of postage. You are responsible for the returned item until it reaches the specified return address.
If an item is faulty, damaged, incorrect or not as described, Bad Object will cover reasonable return costs where a return is required.
What we refund
For a valid cancellation of an entire order, we will refund:
- the price paid for the returned items; and
- the cost of the least expensive standard delivery option offered when the order was placed.
If you selected a more expensive or expedited delivery option, we are not required to refund the additional delivery cost.
For a partial change-of-mind return, where you keep part of the order, the original delivery charge will not normally be refunded.
Refund timing
We will issue your refund without undue delay and no later than 14 days after:
- receiving the returned goods; or
- receiving satisfactory evidence that you have sent them back,
whichever happens first.
Refunds will be made to the original payment method. Your bank or payment provider may take additional time to process the refund.
Faulty, damaged or incorrect items
Please inspect your order when it arrives.
If an item is faulty, damaged, incorrect or not as described, email support@badobject.co.uk with your order number and details of the problem. We may ask for clear photographs so that we can resolve the issue quickly.
Within 30 days of delivery, you may have a statutory right to reject faulty goods and receive a refund. After 30 days, you may still be entitled to a repair, replacement, price reduction or refund, depending on the circumstances.
We will arrange an appropriate replacement, repair or refund. Your statutory rights concerning faulty goods are not restricted by the change-of-mind periods in this policy.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size or colour, return the original item for a refund and place a new order.
Sale items
Sale and promotional items have the same statutory return rights as full-price items.
Cancelling before dispatch
If you need to cancel or change an order before it has been dispatched, contact support@badobject.co.uk as soon as possible.
Because products may enter production quickly, we cannot guarantee that an order can be stopped before dispatch. This does not affect any statutory cancellation rights that apply after delivery.
Standard cancellation form
You do not have to use this form. Any clear statement that you wish to cancel is sufficient.
To: Rob Mawdsley trading as Bad Object, 195 Wood Street, Suite RA01, London, E17 3NU, UK
Email: support@badobject.co.uk
I hereby give notice that I cancel my contract for the sale of the following goods:
Order number:
Goods:
Ordered on:
Received on:
Customer name:
Customer address:
Customer signature: Only required if submitted on paper
Date:
